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I received a faulty or incorrect item

If you receive a product that is faulty in any way or that does not match your design instructions, you will
need to notify us within 7 working days of receiving the goods.

Depending on the issue, you might be asked to ship back the item, so we can inspect the product at our
factory. If we perceive to be a genuine fault/flaw, we will amend the issue or manufacture a replacement,
and ship the item back to you at no cost.

If you do not report to us within the next 3 days of receiving your item, we will assume that you are
satisfied with the product.

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